Services

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Performance

In a results-driven industry, optimal performance is a mandate. It’s not just about how you start, but how you finish. Whether capitalizing on a new opportunity or sustaining an existing relationship, displaying consistent best in class performance is crucial for long term sustained success. But it’s not enough to just perform at a high level, it must be done while remaining completely compliant and providing an exceptional consumer experience at the same time.  RightAway’s proven strategy will improve overall performance by leveraging its methodology that has decades of demonstrated success. 

Compliance

Nick Jarman sums it up perfectly, "it's all about performance until it's about compliance and it's all about compliance until it's about performance."  One without the other is not possible in order to be successful in today's hyper-compliant environment.  RightAway will help you implement processes and controls that will streamline anything and everything compliance-related.  The RightAway difference though is that our approach does not come with a compliance approach, but rather with an operational and compliance centric approach in order to ensure that you are compliant, but also profitable.

Employee Development

When it comes to any organization, the number one asset is the employees.  If you take care of the employees, they will take care of the company.  RightAway has developed a tried and true training curriculum that guides employees through the first day of employment through annual refresher training.  The ARM industry demands perfection and we will guide your organization to get as close to there as possible.

Corporate Branding

Image is EVERYTHING.  If your organization wants to get their foot in the door with a prospective client they you must portray your organization in a light that exudes confidence, competence, and the ability to impress.  Through our corporate branding process, we leverage the best in the industry marketing team to ensure everything you market is top-notch and a step above your competition.  

Client Experience

Without clients, there is no company.  Which is why your company needs to place an emphasis on the entire client experience.  An experience that they are not traditionally used to getting from their past or current clients.  There are many unique ways to make this happen and we will walk you through them in order to make sure your clients know what we call the "RightAway Difference."

Information Technology

We will ensure you are aware of all the technological options available in order to reduce costs, increase compliance, improve efficiency, and maximize overall performance.  Understanding IT costs can be extremely burdensome, it is imperative to completely know the available options that will be best suited for your organization.  RightAway has relationships with all of the known and even unknown players in the collection software, telephony, skip-tracing, scoring, speech analytics, and more which allows us to leverage our scale and relationships to get you the best option customized to your needs.  

Vendor Oversight

Whether you are a creditor, asset buyer, or agency who needs to oversee outside vendor partners, RightAway is where you want to come to make that happen.  Having spent two decades going through hundreds of various audits in all scope and size, RightAway knows what is being looked for.  In addition to looking at controls and processes from a compliance view, RightAway has the unique ability to view things through an operational lense as well.  

Solution Providers

For those solution providers to the credit and collection industry, there is no better partner you want to have than RightAway.  We will utilize and leverage our vast network of thousands of organizations to increase your exposure and opportunity.  RightAway stays on top of the latest technology advancements and offerings in the ARM industry and uses our decades of experience to evaluate its overall value.  We perform an exhaustive and unbiased review of all product service and offerings.